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Customer Service / Insurance Administration

Overview for Customer Service / Insurance Administration

Surety bonds are a very specialized insurance product. We do not expect that candidates will have surety bond, or even insurance, experience, but similar experience such as banking, mortgage or general phone based customer service skills are certainly applicable.

The role will require keen attention to detail as well as direct customer interaction, so we are looking for talented and enthusiastic individuals to ensure that our customers receive outstanding quality and service. Our business is national and spans hundreds of industries, so customer profiles vary widely.

The role is really 2 roles in 1.

As an administrator obsessed with quality, you will work with various insurance companies, their software/systems, and our internal software/systems to issue surety bonds. To excel in this role, you need to be so well organized that interruptions from your customer service duties don't impede your ability to stay on track with administration work. Success is about attention to detail and understanding process measurement and improvement.

As a customer service representative (CSR) you will act as a liaison, provide product/services information and resolve any problems that our customers face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. You'll need to be a problem solver who exudes confidence to customers over the phone and in writing. We want our 4.8 out of 5 Trustpilot rating to move up to a 4.9 with your help.

Write a cover letter and tell us why you think you'll be a great addition to the team here.

What About the Culture at Surety Bonds Direct?

  • We're a fast-growing insurance technology company and even though insurance is our core business, we act more like a tech company
  • Our clothes are casual and relaxed
  • Our work ethic is highly professional
  • We are proud members and residents of Charleston Digital Corridor
  • We appreciate ambitious, results-driven self-starters who can maintain a fast pace.
  • Micro-managing is lame so everyone is expected to take responsibility for their role and contributions to the team
  • Conversations not related to work are strongly encouraged
  • We don’t take ourselves too seriously, but we take our customer service very seriously

Salary & Benefits

We offer a competitive compensation and benefits package including salary, paid time off, paid holidays, and an employer sponsored health plan including medical, dental, vision, disability, and life insurance. We also reimburse employees for job related continuing education costs.

The job is located at our headquarters in the Park Circle area of North Charleston, South Carolina. The work environment consists of our spacious and comfortable contemporary industrial-loft-design office suite with high ceilings and floor-to-ceiling windows. An outdoor pavilion/park and numerous awesome restaurants, bars and shops are all adjacent to the office building.

What is Surety Bonds Direct?

We're bringing the surety sector of the insurance industry into the modern age with our proprietary bond management software. We've dedicated a lot of time and resources to build the most robust website for surety bond information and we have the back-end software to optimize the process and deliver our customers high quality bonds efficiently. Surety bonds are a ‘niche’ in the insurance industry… a $15+ billion niche!


Charleston, SC

Sorry, relocation expense reimbursement cannot be provided.

No phone calls please.

At this time, we're not working with any recruiters. We'll update the posting if this should change.